Articles by SUM KIU LAU

‘It’s a cloudy day,’ I thought. The sky is covered in grey, and there isn’t a single bit of blue to be seen. I feel something hit my head, then my shoulders. I look up, and a drop of rain falls onto my face and rolls down like a tear. I pull out my trusty umbrella in a desperate attempt to shield my.........

Dear Mr. Wong

After reading your letter, we were shocked to learn about your unpleasant experience with our aerobics class, snack bar, and assistant manager, and I understand you are upset and dissatisfied. I have checked with our team, and I am writing to offer you our sincere apology.

First of all,.........